Ordering and Payment – LOVESTITCH

ORDERING AND PAYMENT

Change / Cancel My Order
Please call us at immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

Payment

We accept: Visa, MasterCard, American Express, Discover and Paypal.

Back orders

We sometimes have merchandise for sale that has not yet been received at our distribution center, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size, and then we'll ship it to you when supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your basket and during checkout. We will contact you via email if the date changes. Backordered items cannot be expedited and will ship via standard shipping when they arrive. We will contact you via email if the item's due date changes.

California Proposition 65

Some of our products such as handbags, luggage, clutches, totes, clothing, and accessories may be made of materials containing chemicals identified on the California Prop 65 list of chemicals. In accordance with Proposition 65, we issue the following warning to our California customers “Warning: These products contain one or more chemical known to the state of California to cause cancer and birth defects or other reproductive harm."

Domestic Shipping Costs

We’re happy to offer Free Standard Shipping on all orders over $100.00. For orders under $100.00 USD there will be a flat rate shipping charge of $7.95.

Most orders will leave our warehouse within 24 hours of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 48 hours to process. Your order will be shipped via standard shipping unless you select an alternative.

We ship orders to all US states and territories, APO/FPO addresses as well as more than 100 other countries. International Duties must be covered by recipient. Orders shipped to PO boxes can not be expedited.

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at AD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

Next Day Shipping-Domestic Only

We can only fulfill next day shipping orders if orders are placed before 2pm PST. Any order that is placed after 2pm PST with an overnight delivery request will be processed and shipped the following business day.

Shipping Status

You will receive an e-mail informing you that the order has shipped. Information about any back ordered or cancelled items will be included in a separate email.

Free Shipping Info

We offer FREE STANDARD SHIPPING for orders $100 or more. Free Shipping applies only to merchandise.

Taxes, Duties: Free shipping offer valid only in the US. Free shipping is not applicable for orders for Alaska, Hawaii and US territories cannot be expedited.

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